Update: Regarding the suspension/warning, I just checked my trouble ticket and found that it has been resolved. A correction was made and this recent “suspension warning” will not count against me.
I looked in my email and saw that I received a suspension notice yesterday. The contents of it shocked me as I was not in violation of what they were claiming. “Residents may not extend or overhang objects onto other Residents land or land owned by Linden Lab without permission.” I take precautionary measures to ensure that I am within my parcel space. The first thing that I do is make sure I can see the property lines (View -> Property Lines – or press CTRL + ALT + SHIFT + P). I then create solid prims and resize/center them to fit exactly the full size of the property. The viewer allows you to snap them into place. I now have a large visual marker.
Next, I usually it up in the sky above the clouds up to 400 or 500 meters. Something divisible by 100. Using the prims as a marker, I create my skybox.
Rather than a bland box, I try to give it a sense of style and function.
So the suspension message is a bit odd. It’s titled to reflect that it is either a warning or suspension, but the details within clearly state that I was suspended. They failed to indicate the duration or when the suspension would be lifted. In addition, there isn’t any reference number to the suspension.
This is all related to a landlord in an adjacent sim. I first built my skybox two months ago. The landlord asked me to move my skybox so that it wouldn’t obstruct their view. I tried to move higher, but as I kept going higher and higher, I found that they had even more sky boxes. I moved lower just above the clouds and he thanked me. The other day, I got the same request to move but with snide remarks and false allogations.
- Rezzing objects directly opposite of tenants homes – false. The structure was there for 2 months. Also, I am in an adjacent sim, so this is impossible.
- Relocating builds lower or higher. – Harassement. I had already moved at their request earlier.
- Wish to speak with an adult who is guiding me – insulting snide remark insinuating that I’m a child.
- Desiring a little respect for other residents – insulting snide remark insinuating that I am not respecting his wishes from 2 months ago.
At the time, I was insulted and felt harassed. My reply:
David, you or one of your associates already contacted me when I first acquired th land about two months ago. I had moved the building lower and the response was a positive confirmation with thanks. I have not moved the building since that time. It is your turn to move. If you no longer like the view from where your buildings are at, then please move your tenants higher, lower, or out of the region. If you need more control over your neighbors, I suggest that you look into acquiring a private region. A little respect for your fellow neighbors would be desirable.
A minute after the email, another email had come stating that all of my objects were returned. I’m pretty confused about all of this. What prevents me from filing the same abuse report against him for having a sky box “opposite” of me? What gives him priority over me? Had a Linden asked me to move it, I would have moved the objects myself. The fact that there isn’t any litigation over this really urks me. It’s like saying that If I sue you, a judge makes a decision based on my facts alone and does not need to hear your side of the story until after the conviction. And there is another thing. I can’t call upon and counsel to check if I am in the right or wrong. Plenty of people have had problems with this cut-throat AR system. I didn’t think that I would have been caught up in it. I have a few suggestions for improvement.
- I realize that not all AR’s can have litigation due to the nature and time constraints, but there are plenty that would put the lab in a better spot light. Allowing someone to defend themselves or take action to resolve a problem in an official capacity would remove false accusations, mixups, and problems with the staff. Imagine if you get an email that says you have X days to contest this abuse report. A link is provided that takes you to the support portal in which you could add a comment to a trouble-ticket in your own defense, or fix the problem and notify them that it has been taken care of.
- Show the name of the account that filed the AR. In most circumstances, the defendants already know who filed it anyway.
- Educate the staff, or give better details as to the reason for suspension/warning. It is clear to me that I was not violating the TOS based on the content of the warning/suspension that I received.
- Be clear about the end results. I am still confused as to if I had received a warning or a suspension. It would have been nice if they indicated in the email that my parcel objects would be returned by a Linden rather than getting messages about “parcel owner return”. I know I didn’t return them, but still…
- Contact the person who is in violation BEFORE taking action on matters that don’t need immediate attention (immediate attention items would be things like grid attacks). Again, if the Linden felt I was in violation and asked me to move my stuff, I would have. Lindens have more weight.
- Hire a ton of staff to work though the AR’s. The platform that the lab offers is “very” slow in response time. Other platforms and games usually respond within an hour or a day at most. With the lab, you could be waiting for days. In past AR’s that I filed, the lab doesn’t say what the results were – good or bad. It’s frustrating. Is it really worth it to file an AR at all? Did they have enough information?
- Get some kind of quality metric in place to determine if th action taken was appropriate.
- Show proof of the violation.
- Use tracking numbers! I have nothing to reference when contesting the results. I imagine this makes it harder for the team to work with as well.
- If an AR is in the system from both parties against the other, merge them together to evaluate the situation.
In case you are curious as to what the email looked like, here it is:
Subject: Warning or suspension of Your Second Life AccountDear Dedric Mauriac,This email is notification of action regarding your Second Life account, Dedric Mauriac, for violation of the Second Life Terms of Service or Community Standards. The violation in question occurred on December 1, 2009 in the region of Banyaga.Violation: Disturbing the Peace: Parcel EncroachmentResidents may not extend or overhang objects onto other Residents land or land owned by Linden Lab without permission.Action:No additional action is being taken at this time.Appeal Process:The decision to suspend your Second Life access was reached after investigation of your use of the Second Life software and service. If you would like to appeal your suspension, you may contact Second Life Support, in writing, at the address below:Second Life SupportLinden Lab945 Battery StreetSan Francisco, CA 94111You may also appeal electronically by filing a support ticket at http://www.secondlife.com/support For more information on this process, please see this KnowledgeBase article http://bit.ly/hBIjzPlease provide relevant information that you believe would explain the above violation. Linden Lab reserves sole discretion in considering whether to take any action on an appeal.Please note that for electronically submitted appeals, due to the nature of the ticket, it may take upto 72 hours to receive an initial decision on your abuse appeal.Sincerely,Linden Lab